Shipping policy
Average Delivery Time
- After your order is placed, we take 1 to 3 business days to process it. During the week, processing typically takes one business day, but if your order is placed on Friday evening or over the weekend, it may take a little longer.
- Once your order has been processed, it will be dispatched and delivery takes an average of 7 to 12 business days.
We strive to make the purchasing and delivery process as smooth as possible for our customers. If you have any questions or concerns, please do not hesitate to contact our customer service team.
How to Place an Order
The ordering process at Jasmine Bedok is as straightforward as possible:
- Go to the product page and add the item you want to your cart by clicking the black "Add to Cart" button.
- Make sure you have selected the correct product variants. If everything looks right, click "Proceed to Checkout."
- On the information page, enter your correct shipping address details. Please ensure that all information is accurate. Once filled in, click "Continue to Shipping."
- On the shipping page, you can review the address details you entered. Please note that all shipping is completely free — we always cover shipping and delivery costs as a thank-you to our customers.
- Click "Continue to Payment."
Payment Options
You can choose from a variety of secure, SSL-encrypted payment methods:
- Apple pay
- Credit card (AMEX, Mastercard, Maestro, Visa)
- Google pay
- Shop Pay
- Instant payment
After selecting your preferred method, click "Complete Order" and you will be redirected to the page for your chosen payment method. Follow the instructions to finalize your order. If you encounter any issues, please contact us.
Shipping Costs
We cover the shipping costs for all orders. All of our products are delivered directly to your door, 100% free, with no minimum purchase required.
Order Dispatch
Found the perfect look or accessory on our site and can't wait to enjoy it? That's why we ensure your order is processed and dispatched as quickly as possible.
To offer fair prices, we collect orders in large quantities and ship them together once we reach the minimum required volume. We appreciate your understanding and support as we work towards building a better, healthier world.
Please note: Like many other online stores, we are very busy and there may be delays due to the COVID-19 situation. Please keep this in mind when placing your order. We will do our best to dispatch your order as quickly as possible.
Need Your Order Dispatched Today?
If you would like to ensure your order is shipped today, please contact us by email info@emmagranville.ca
Our customer service team will be happy to help find the best solution for you.